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CFT Policy
This information is designed to provide you with details relevant to enrolling into CFT International courses.
Pre-Enrolment Information 20100423-9002
This information is designed to provide you with details relevant to enrolling into CFT International Pty Ltd (CFT) courses.Enrolment
The enrolment, training and assessment procedures for all CFT courses are as follows:
- Enquiry to CFT when client is provided with a registration form and pre-enrolment document (or verbal information)
- Client enrolled into course
- Enrolment is confirmed once a payment is received.
- Client is issued with a receipt as a confirmation of their place in the class.
- Client attends training and is assessed
- Successful clients are issued with the relevant Statement of Attainment.
Course Information & Outcomes
CFT is registered to train and assess the following units of competencies:Food Safety - Hospitality
SITXOHS002A – Follow Workplace Hygiene Procedures SITXFSA001A – Implement Food Safety Procedures This course is suitable for anyone working in cafés, restaurants, school canteens, supermarkets or looking for work in these sectors.Food Safety - Community and Health Services
HLTFS207B – Follow Basic Food Safety PracticesHLTFS310B – Apply & Monitor Food Safety RequirementsHLTFS309B – Oversee the Day-to-Day Implementation of Food Safety in the WorkplaceThis course is designed for those who need to be the Food Safety Supervisor in the aged care, childcare, hospital, hostel, meal on wheels industry sectors.
Food Safety - Food Processing
FDFCORFSY1A – Follow Work Procedures to Maintain Food SafetyFDFCORFSY2A – Implement the Food Safety Program and ProceduresThese codes are for people in food manufacturing and re-packaging industries such as bakeries, canneries, flour mills and pre-prepared meals.Responsible Service of Alcohol
SITHFAB009A – Provide Responsible Service of Alcohol RSA is a course for those working in a bar, hotel, restaurant in the liquor industry.Responsible Service of Gambling
SITHGAM006A – Provide Responsible Gambling ServicesRSG is suitable for anyone wanting to work in the gaming industry.First Aid
HLTCPR201A – Perform CPRHLTFA201A – Provide Basic Emergency Life SupportHLTFA301B – Apply First Aid For more details about CFT courses, please enquire at our office.Fees and Charges
All CFT fees have been kept to a minimum to make training cost-effective for both individuals and for business. Please see our fliers for all course charges, or for further information, call our office on 1300 665 633. There are no additional charges to re-sit assessments.Non-course Fees and Charges
Fees may apply for:
Recognition of Prior Learning Service (administrative and/or travel costs)
Recognition of Current Competency Service (administrative and/or travel costs)
Certificate re-prints (administrative costs)
Requests for additional certificates (administrative costs) Apply to the office for more information about requirements and fees for these services
Refund Policy
CFT has a fair and reasonable refund policy which ensures that all students have the opportunity to receive a refund if requested.Correspondence Students
CFT recognises that refunds of fees paid in advance should be made to correspondence students under the following conditions: - CFT agrees to refund, within 30 days, without deduction, all fees where the student’s application for enrolment is refused by CFT.- CFT agrees to refund, within 30 days, all fees paid, less a $20.00 administration charge, where, by reason or reasons beyond the student’s control, (including Acts of God, Acts of Government authorities, civil strike and riots), the student is prevented from completing the correspondence course.- CFT agrees to refund, within 14 days, fees paid with a 50% deduction for administration fees where the student has requested a refund due to deciding the course is not necessary (changing their mind). Refunds are conditional upon:- All learning and assessment materials already sent to the student must be returned to CFT and the student must sign an agreement not to pass on any original learning or assessment materials, or copies of the original material, to any third party. .Online Students
CFT agrees to refund, within 14 days, with a 50% deduction for administration fees where the student has requested a refund due to:- incorrect entry of email address by the student;
- the computer system being used by the student does not meet the minimum requirements detailed for use of the online learning material;
- a student enrolling in, or completing a course , then determining it is not the correct course for their needs. For instance, there is a clear warning on the website for NSW RSA students to advise they need a NSW Liquor Administration Board approved RSA course. There are also warnings that RSA students should access the relevant State regulations to see if the online course is suitable for them.
CFT agrees to refund, within 30 days, with no deduction, fees where the student has been unable to access the online learning material due to a system failure of the learning material.
- That is, the learning material is not available for access by all students due to technical failure of the learning platform.
Students who Attend classes
CFT recognises that refunds of fees paid in advance should be made to students under the following conditions:- CFT agrees to refund, within 30 days, without deduction, all fees where the student’s application for enrolment is refused by CFT.- CFT agrees to refund, within 30 days, all fees paid, less a $20.00 administration charge, where, by reason or reasons beyond the student’s control, (including Acts of God, Acts of Government authorities, civil strike and riots), the student is prevented from attending the course.- CFT agrees to refund, within 14 days, without deduction, all fees where the CFT cancels the course or where the commencement of the course is postponed for more than four weeks.- CFT agrees to refund, within 14 days, fess paid with a 50% deduction for administration fees, where the student has requested a refund due to deciding the course is not necessary (changing their mind).Language, Literacy & Numeracy
CFT is committed to helping all students succeed in completing our courses and assessments.Anyone with language, literacy and/or numeracy issues will be given assistance to successfully complete the courses – this can be by using alternative training material using pictures rather than words, oral assessment and allowing people to bring someone to assist with interpretation of language.Please inform our staff if you need assistance with language, literacy and/or numeracy.Client Support
CFT is committed to helping clients from enquiry through to course completion. Please speak to the trainer or the office staff if you are having any difficulties at any point during the enrolment to assessment process.Student Security & Safety
CFT endeavours to provide all students with a secure and safe learning environment. Scheduled classes are generally within 8.30am to 6pm. However some classes are scheduled after 6pm and while CFT does all it can to provide security and safety during the training sessions, students are encouraged to organise safe transport to and from the classes prior to attendance. A full policy and procedure regarding this issue can be provided – please contact our office.Flexible Learning and Assessment
CFT has a variety of flexible learning and assessment methods.Our courses are offered face-to-face in class, by correspondence and on online.For more information about the methods of training and assessment, please contact the office.Appeals & Complaints
CFT has a documented process which deals with any appeal and complaint from students. This can be in regard to learning material, assessments, as well as issues such as harassment and privacy.Please speak to your trainer and/or office staff to receive the full policy and procedures in relation to appeals and complaints, and to receive a copy of the Complaints Resolution form.Access, Equity & Anti-Discrimination
All staff at CFT have been instructed to ensure that all clients are treated fairly and equally at all times.CFT aims to ensure that all individuals have equal opportunities in programs and services regardless of their age, gender, indigenous culture, ethnic origin, (dis)ability, economic circumstances, religious or political affiliations and whatever their literacy and numeracy skills.CFT’s policy applies to all services and operations of the company, including recruitment, assessment and customer relations.Recognition of Prior Learning (RPL/RCC)
CFT recognises that people sometimes have prior learning that is relevant to the courses they wish to undertake. As such CFT recognises the validity of prior learning and also prior qualifications. A student must present requests for RPL to CFT prior to enrolment.CFT policy and procedure relating to RPL will be provided to clients on request.Legislation
CFT undertakes to keep up-to-date with any legislation which relates to the ability of students to complete the appropriate training and assessment in a safe and appropriate environment.For more information about legislation such as Privacy, OH&S, Anti-Discrimination, Workplace harassment (including bullying), and VET education, please contact our office.Mutual Recognition
CFT will at all times abide by the mutual recognition agreements formed between all state of Australia, in the recognition of other RTO’s training and certification.CFT will provide information to clients in all appropriate company materials; recognise accredited training through the provision of certification showing all requirements as detailed with the Australian Qualification Framework (AQF); and communicate with the issuing RTO’s for the provision of written confirmation about a certificate or Statement of Attainment, if doubt is evident.Access to your Records
You can access your own records at any time provided that you forward a signed request. With regards to access to your records by other people, please read the paragraph on privacy and confidentiality rules below.Privacy/Confidentiality Policy
CFT follows strict privacy/confidentiality policies in conjunction with Privacy laws. All forms, files, results and records of any student are deemed confidential under privacy laws. Records are accessible only for relevant staff members of CFT and only for relevant and appropriate use.This means your records can only be released to other parties with your written permission (or in circumstances as dictated by law).Any Questions?
If you have any questions at any time, please speak to your trainer or to the office staff at the contacts listed below.All staff are committed to ensuring that you have a good outcome for your own personal satisfaction as well as for your studies and your career development.
For further information contact:CFT InternationalPO Box 249,Warburton, Vic, 3799
Phone: 03 5966 9977 or 1300 665 633
Fax: 03 5966 9988
Email: vic@cft.com.au
Website: www.cft.com.au